All Episodes
Episodes
White Hat Weds: Integrity Metrics - Can You Track Doing the Right Thing?
In this episode, we tackle an important question: Can ethics be measured? We explore real-world ways that we'll soon be able to quantify the financial impact of operating a business with values like trust, honesty,...
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Risk It, Rate It, Reap It: The Cash-on-Cash Formula for BHPH Success
In this Friday episode of The BHPH Morning Show, Jim and Michelle Rhoads break down one of the most crucial yet hard-to-understand metrics in Buy Here Pay Here: cash-on-cash return. They’ll walk you through how this...
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White Hat Weds: Another "F" Word (Fear) Affecting Our BHPH/LHPH Industry
Think about it. Customers have some level of fear of the Buy Here Pay Here dealers who will become their financier. Dealers fear the customers they finance for a number of reasons. Lenders fear borrowers and vice...
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Fri: AI's Forecast on Inventory with Guest Alan Keate
Entrepreneur and financial analyst Alan Keate joins this Friday episode of the BHPH Morning Show as we review what AI has to say about the mid-range future of used car inventory. We'll discuss what ChatGPT and...
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White Hat Weds: Taking on the 'F' Word in Buy Here Pay Here ... Failure
In the last year, we've encountered more BHPH dealerships or subprime auto finance operations failing or on the brink of possible failure than is typical. In this White Hat Wednesday conversation, we'll dig more into...
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** LIVE ** White Hat Way's Quarterly Update for the Founding Sponsors
More transparency and inclusion, friends! On today's LIVE podcast, we're sharing an update for White Hat Way's Founding Sponsors (LHPH Capital, DealerRE and Passtime GPS). Anyone can tune in to hear the latest on...
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White Hat Weds: Fresh Look at Customer Retention & "How Many You Keep"
Ken Shilson once said "In BHPH, it's not what you sell but what you keep." On this White Hat Wednesday, we'll return to the subject of #CustomerRetention and share what we call "net sales" figures. It's an important...
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Friday: New Podcast Announcement ... BHPH MARKET WATCH
Session recordings started this week! We're excited to share the name, decided through social media polling: BHPH Market Watch. Tune in this Friday as we share details about the topics to be covered, guest info, etc....
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White Hat Wednesday on "People-ing" and Where We Can Lose Customers
We're all customers. We all know how a business can make a memorable impression on us - good or bad. Yet, we rarely make time to look at the touchpoints in our own customer interactions, especially the early ones. On...
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Fri: BHPH Portfolio Analysis Template (FREE OFFER)
Tune in to get a better grasp of which numbers to track and how to analyze your own Buy Here Pay Here portfolio performance. We'll demonstrate on-screen how to complete the template to be provided to any who request...
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White Hat Weds: "It's Also Where You Say It"
We've heard the expression "It's not only WHAT you say, but HOW you say it." What about WHERE you say it??? On this White Hat Wednesday episode of the BHPH Morning Show, we'll break down the importance of the setting...
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Fri: Guest Steve Levine on "Counterpunch" Book Release
Attorney Steve Levine returns Friday to discuss his new book "Counterpunch: Compliance Strategies for Car Dealers." Of course, we'll also ask this automotive and legal specialist what is the latest from Capitol Hill...
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