All Episodes
Episodes
[FRI] Bridging the SNAP Gap: 10 Ideas for Building Goodwill in BHPH
In todayâs episode, weâre tackling a real-world challenge with a heart-centered lens â the growing âSNAP gap.â As delays in food assistance are expected to ripple through communities, Buy Here Pay Here dealers have a...
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[WH Weds] The BHPH Customer Journey: Who's Along for the Ride?
In todayâs White Hat Wednesday episode of the BHPH Morning Show, Jim and Michelle share an exciting preview of a new podcast track coming soon â The BHPH Journey, hosted by Jim and the AI voice agent, Sage.
This new...
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[FRIDAY] White Hat Math: Banked Value Index Explained
In todayâs episode, we pull back the curtain on one of the most revealing new measuring sticks in the Buy Here Pay Here industry â White Hat Way's Banked Value Index. This isnât about accounting gimmicks or P&L...
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[WEDS] Ghosted: Why Your Customers Donât Pick Up the Phone
Most collection teams think the problem is that customers wonât answer the phone. The truth? The problem is why they donât. In this White Hat Wednesday episode, Jim and Michelle Rhoads takes us inside the psychology...
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[FRI] When the Headlines Hit: Whatâs Knowable in the Tricolor Story
In this (delayed but live) episode of the BHPH Morning Show, we unpack the unfolding Tricolor Auto story â not to chase headlines, but to ground ourselves in what can actually be known. As social media fills with...
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[FRIDAY] Slow Drip Dilemma: Fixing Collection Inefficiencies (the Missing Money)
In this episode, we're tackling the subtle yet stubborn issue of collection inefficiency in the Buy Here Pay Here world. Think of it as a slow drip from a leaky faucetâover time, those tiny leaks add up to a whole lot...
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[WEDS] Sage, WHW's AI Persona Returns LIVE as Co-host
On this White Hat Wednesday edition of the BHPH Morning Show, Jim and Michelle sit down with Sage, their AI co-host, to share the story behind White Hat Way. Sage will interview Jim and Michelle LIVE about the...
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[Weds] White Hat AI Comes Alive: Say Hello to Sage!
On this weekâs White Hat Wednesday, Jim Rhoads welcomes two special guests: White Hat Certified BHPH/LHPH Coach Ken Yang and Sage, the first White Hatâcertified AI persona. Together, they explore what makes Sage...
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Friday: More Fresh Repo Results from Our BHPH/LHPH Sector
On Wednesday we challenged BHPH dealers to stop flying blind and start facing their numbers head-on. Today, weâre putting that principle into action. In this Friday episode of the BHPH Morning Show, we reveal more...
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BHPH 2025 Gut Check: The Price of Flying Blind in Tough Times
Too many BHPH dealers are still flying by the seat of their pants, relying on gut feel instead of hard numbers. In 2025, thatâs a dangerous game. This episode of White Hat Wednesday takes a hard look at the cost of...
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Friday: August Repo Reality (Powered by Fresh V8 Data) {EDITED]
Are repos really up? If so, how much? As promised on this Friday episode, we cut through social chatter and publish the real August trendline across our V8 Dealer Groups: gross and net charge-off results, recovery...
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White Hat Weds News: Tricolor Cuts and Reality on the BHPH Street
In this episode of White Hat Wednesday, we're diving into the headlines shaking up the Buy Here Pay Here world. From the wave of layoffs at Tricolor to a reported uptick in repos (with some) surfacing across social...
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