All Episodes
Episodes
[FRIDAY] Packets, Projections, and Plan B: What Smart Dealers Do Now
In this episode of the BHPH Morning Show, weâre joined by business partners and CPAs, Chad Martin and JP Bryan, for a deep dive into what it takes to stay lender-ready in a volatile banking environment. With more...
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Coded Compassion: When AI Learns to Serve, Not Replace
What if AI could actually make customer relationships stronger? In this episode, Jim and Michelle break down what âcoded compassionâ really meansâand how White Hat AI is being trained to serve people, not replace...
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Friday: BHPH Pulse Report - Dealer Chatter and Industry News
It's time for a BHPH Pulse Reportâa no-fluff roundup of whatâs shaking up the Buy Here Pay Here and subprime auto finance world. From record-breaking delinquencies to tightening lender standards, and the digital/AI...
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Will Your DMS Be Among Tomorrow's Data Heroes? The Next Request from White Hat Way
Dealers, if youâve ever tried to explain your losses to a lender â or make sense of your own â you know how messy the data can be. Today weâre shining a light on a simple fix that could solve some of that: getting DMS...
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[Weds 4pm EDT] Where Grace Meets Grit: The Real Roots of the White Hat Way
In this deeply personal edition of White Hat Wednesday, Jim steps away from the usual playbook to reflect on the life and legacy of his motherâa woman remembered not just for her grace, but for the quiet grit that...
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[FRI] Consumer Confidence & Spending: How It Impacts BHPH & LHPH Today
On this Friday episode, we break down what the latest June 2025 consumer sentiment and spending data points really mean for Buy Here Pay Here and Lease Here Pay Here dealers and the customers they serve. While...
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Progress Through Partnership: Real Collaboration, Real Gains for Dealers
This week on White Hat Wednesday, we celebrate the inking of a collaborative agreement between White Hat Way and a leading DMS provider â built on one mission: to deliver real, measurable progress for BHPH dealers.
In...
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[FRI] Recapping the Hot Topics from the NIADA Convention
It was a full week! We certified some vendor partners, caught up with old friends, made new ones, signed up some new dealers, spoke on BHPH profit and cash flow and donated $40 to the Nevada gaming commission.
On this...
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The 11 P's Playbook: A Framework for BHPH Success & Sustainability
In this episode of the BHPH Morning Show, Jim Rhoads introduces The 11 Pâs Playbook â a comprehensive framework designed to help dealers build not just a profitable business, but a sustainable and purpose-driven one....
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No More Lone Rangers: The Power of a Trust-First Community
In this White Hat Wednesday edition of the BHPH Morning Show, weâre spotlighting something big: the formation of the White Hat Way Community. For too long, honest operators in BHPH and LHPH have been riding soloâdoing...
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[FRI] From Battle-Tested to Future-Ready: The Next Chapter in BHPH
After 40 years in the trenches, Jeff Owings drops a truth bomb that every Buy Here Pay Here dealer ought to hear. In todayâs episode, we unpack his powerful messageâone part warning, one part wake-up call, and all...
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When AI Makes the First Call: Trust-Building in the Age of Voice Agents
In this White Hat Wednesday edition of the BHPH Morning Show, we explore how AI-powered voice agents are starting to take the mic â and why thatâs not a bad thing. When deployed with purpose, these âLevel 1â virtual...
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