All Episodes
Episodes
Blog Post: What AI Is Telling Your BHPH Customers
For a blog post, we asked DeepSeek to offer up "10 tips for poor credit consumers to know to improve their experience when shopping for auto financing." Wait 'til you hear #6!!! Tune into this White Hat Wednesday as...
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Friday: This Week's Buy Here Pay Here Dealer Chatter Across Social Media
It's been an interesting first week of March! Join this Friday broadcast as we recap observations from across the industry of BHPH/LHPH, including reaction to some spirited conversations from the Facebook groups.
Find...
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Weds: Ken Yang Joins to Announce the Launch of V8w (White Hat Way)
Announcing free-to-everyone V8w! The 'W' is for White Hat Way. Virtual meetings in our V8+ track, but available to dealers everywhere. Ken Yang, among the first of our coaches to earn a White Hat certification, joins...
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Friday in BHPH: Lending Landscape, Feb Volume & March Forecast
On this Friday broadcast, we'll cover some of the industry chatter about the lending landscape - both first-hand and second-hand info. Then, we'll share what is known about February volume to date on this last day of...
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White Hat Weds: Pricing/Markup on Vehicle Service Contracts (Part 1)
In the comment section of this event, please locate the link to the Facebook post where we posed the question in BHPH Success on 2/25/25 about pricing a Vehicle Service Contract (VSC). Great feedback has prompted a...
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Friday: Studying the "Banked" Ratio
Let's go simple! In measuring BHPH and LHPH portfolio performance, we sometimes dive into some deep analysis. On this Friday episode, we'll zoom out and take a wide look at a number that is easy for everyone to pull...
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White Hat Wednesday: Bottling Trust
How do you sell and maintain trust with your customers.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am...
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Weds: Kristin Acosta Joins to Share Their Highly Successful Approach to BHPH Collections
Kristin Acosta, GM at Sorensen Auto Plaza in Iowa, returns to break down their approach to (and extraordinary success in) collections. Kristin last joined the Morning Show on January 10th as we reviewed their static...
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Friday: The True Cost of Repos (Profit & Cash Projections)
BHPH and LHPH dealers know that repos cost them in direct profit (the charge-off) and at least short-term cash flow (missed payments). Of course, there's the cash value of the repo itself to consider. How else does...
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Weds: Marketing at a High Level (Messaging, Tech, Etc)
Fractional CMO Casey Stanton joins this Wednesday episode to talk high-level marketing. What works, what doesn't and the latest tools and tech. Plus, we'll ask about how to craft the message to help BHPH & LHPH...
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Friday: Brainstorming Aftermath - Takeaways from the Mastermind
There were tons of numbers. And, there were questions from "front row" dealers and moderators. On this Friday broadcast, NC dealer Casey Litaker joins to discuss his takeaways from yesterday's virtual mastermind which...
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Attorney Allison Harrison on "What If My BHPH/LHPH Dealership Gets Sued?"
It happens. Folks sometimes believe they've been wronged. Businesses get sued on occasion. On this White Hat Wednesday, Ohio Attorney Allison Harrison with ALH Law Group joins to talk about how that process typically...
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