All Episodes
Episodes
[Weds] Two Roads, One Journey: Where Dealers and Customers Meet in BHPH 📱
In this special White Hat Wednesday edition of the BHPH Morning Show, we’re kicking off the BHPH Journey series with a powerful truth: Buy Here Pay Here isn’t just a business model—it’s a shared road.
Whether you’re a...
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[Weds] White Hat Look at Primalend's BK and the Ripple Effect for BHPH Dealers
When a major lender like PrimaLend hits the bankruptcy courts, the shockwaves don’t stop at Wall Street — they ripple straight through Main Street and BHPH's "Note Row." In this episode, we take a White Hat look at...
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[FRI] Bridging the SNAP Gap: 10 Ideas for Building Goodwill in BHPH
In today’s episode, we’re tackling a real-world challenge with a heart-centered lens — the growing “SNAP gap.” As delays in food assistance are expected to ripple through communities, Buy Here Pay Here dealers have a...
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[WH Weds] The BHPH Customer Journey: Who's Along for the Ride?
In today’s White Hat Wednesday episode of the BHPH Morning Show, Jim and Michelle share an exciting preview of a new podcast track coming soon — The BHPH Journey, hosted by Jim and the AI voice agent, Sage.
This new...
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[FRIDAY] White Hat Math: Banked Value Index Explained
In today’s episode, we pull back the curtain on one of the most revealing new measuring sticks in the Buy Here Pay Here industry — White Hat Way's Banked Value Index. This isn’t about accounting gimmicks or P&L...
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[WEDS] Ghosted: Why Your Customers Don’t Pick Up the Phone
Most collection teams think the problem is that customers won’t answer the phone. The truth? The problem is why they don’t. In this White Hat Wednesday episode, Jim and Michelle Rhoads takes us inside the psychology...
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[FRI] When the Headlines Hit: What’s Knowable in the Tricolor Story
In this (delayed but live) episode of the BHPH Morning Show, we unpack the unfolding Tricolor Auto story — not to chase headlines, but to ground ourselves in what can actually be known. As social media fills with...
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[FRIDAY] Slow Drip Dilemma: Fixing Collection Inefficiencies (the Missing Money)
In this episode, we're tackling the subtle yet stubborn issue of collection inefficiency in the Buy Here Pay Here world. Think of it as a slow drip from a leaky faucet—over time, those tiny leaks add up to a whole lot...
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[WEDS] Sage, WHW's AI Persona Returns LIVE as Co-host
On this White Hat Wednesday edition of the BHPH Morning Show, Jim and Michelle sit down with Sage, their AI co-host, to share the story behind White Hat Way. Sage will interview Jim and Michelle LIVE about the...
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[Weds] White Hat AI Comes Alive: Say Hello to Sage!
On this week’s White Hat Wednesday, Jim Rhoads welcomes two special guests: White Hat Certified BHPH/LHPH Coach Ken Yang and Sage, the first White Hat–certified AI persona. Together, they explore what makes Sage...
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Friday: More Fresh Repo Results from Our BHPH/LHPH Sector
On Wednesday we challenged BHPH dealers to stop flying blind and start facing their numbers head-on. Today, we’re putting that principle into action. In this Friday episode of the BHPH Morning Show, we reveal more...
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BHPH 2025 Gut Check: The Price of Flying Blind in Tough Times
Too many BHPH dealers are still flying by the seat of their pants, relying on gut feel instead of hard numbers. In 2025, that’s a dangerous game. This episode of White Hat Wednesday takes a hard look at the cost of...
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