All Episodes
Episodes
Lead Conversion Rates with Dealer Guests Jack Carter (GA) and Ysmael Bouchard (FL)
Does anyone know what is a "good" lead conversion rate? What about "great?" Georgia dealer Jack Carter joins along with Florida dealer Ysmael Bouchard as we break down the available numbers and talk tips for getting...
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Weds: What We Know About Our BHPH/LHPH Customer Base
On this Wednesday, BHPH dealer Ken Yang joins to dicuss the things we know about the customers that we serve in this industry. What are some foundational common threads across every state in the union? What should new...
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2025 NIADA Objectives
Join us for a conversation with Jeff Martin, CEO of NIADA to discuss what the association is working on in 2025.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube,...
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White Hat Weds: This Trait Makes for Better Leaders
Are you a good leader? What exactly does it take? Join this White Hat Wednesday as we play a 12-minute video from Simon Sinek and react to his TED Talk presentation of "Why good leaders make you feel safe." We're LIVE...
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Low Down Payments, Yet Solid Portfolio Performance! How?
A low down payment does NOT have to mean a bad outcome with the loan. So says Kristin Acosta, GM of Sorensen Auto Plaza in southwest Iowa. We can now say it, too. At White Hat Coaching, we analyzed 2,952 of their...
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White Hat Weds: Customer Is Driving Excessive Miles! Now What?
Customers driving the wheels off the vehicle they financed with you? Based on the Facebook threads alone, it happens a lot. What can be done? On this White Hat Wednesday episode, it won't come as a surprise that we're...
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Fri: Meet (Again) NIADA's New Director of Education, Brent Carmichael
Brent Carmichael starts his new role as NIADA's Director of Ed on Monday! After 19 years with NCM as a 20-group moderator, this well-traveled and widely-respected consultant and speaker is taking on something new. For...
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Jan 1, 2025: If You Could Solve 3 Problems in the BHPH Industry ...
Today is the start of a new year! On this White Hat Wednesday broadcast, we're "zooming out" to take a wide look at this important industry. From our unique vantage point, we'll be sharing the top 3 problems we see in...
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Friday: CPA Hugo Sanchez on Best Ways for Dealers to Pay Themselves
W-2? 1099? Dividends? Well-known industry CPA Hugo Sanchez joins this Friday episode to break down the advantages and disadvantages of the various options. Plus, we'll ask him when it makes sense for dealers to give...
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Fri: Oklahoma BHPH Dealer Calvin Ruth Joins to Talk Adjustments & Expansion
Tulsa area Buy Here Pay Here dealer Calvin Ruth has grown his business in recent years. Now, he's taken another big step forward! On this Friday episode of the BHPH Morning Show, Calvin joins to tell his story of...
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DCS Did It! The White Hat Way Portfolio Summary Report Is Ready!
Earlier this year, we asked all DMS providers in the Buy Here Pay Here and Lease Here Pay Here sector to create (for all their users) a summary report to identfy all changes in principal across a date range. Dealer...
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Friday: Apples vs Oranges in BHPH??? How to Fix the BHPH Fruit Cake
Trying to compare your BHPH business to others? Are they on a different software? If so, the report headings and formulas are not likely to be the same. Plus, business practices vary. The latter probably won't change....
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