How to Collect in BHPH the White Hat Way (6.15.22)

White Hat Wednesday - talking collection efficiency and how to measure success in BHPH collections. We discussed specifics around gross vs net and introduced the sure-to-be controversial notion of de-emphasizing delinquency, especially when it comes to bonus plans for collectors. Find the BHPH Morning Show right here on YouTube every Mon, Wed, & Fri at 9am eastern where Jim and Michelle Rhoads talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing