"How's Your Car Running?" Dare We Ask Our BHPH Customers???

In this White Hat Wednesday episode, we talked about the role collectors have the opportunity to play in customer engagement. This can, of course, include asking about the performance of the collateral. We discussed ways to do that in an effort to create happier and more successful Buy Here Pay Here customers. Oh, and we help to connect the dots on exactly how this translates to BHPH dealer success! We also revisited the concept of #customeradvocacy