White Hat Wednesday: Could You Be "Knowingly" Delivering Problem Cars in BHPH???

Don't miss this one! We'll offer some important strategies to help with reducing heat cases and cut down on customers withholding payments. Some customers treating their car like a rental rather than a purchase? Expecting you as the dealer to take responsibility (pay for) for everything? Even if you include a warranty or service contract, these tips can have a huge impact by firmly implanting an uncommon level of goodwill.