The Buy Here Pay Here Experience Through the Eyes of the Customer

What is the experience these days of the customer who falls off the 'credit merry-go-round?" What can be done as dealer-creditors to improve that experience and customer success? In this episode, we'll talk through the stages of the interaction with BHPH dealerships: shopping, buying, and account management. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.