Customer Accountability: Long-term Success By Being "Friendly But Firm"

On this White Hat Wednesday, we'll be offering ways to hold customers accountable - with a smile! In particular, we'll share some best practices for getting customers to step up and "do their part" in maintaining a workable balance in what is expected to be a long business relationship.

Find the BHPH Morning Show on Video

Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!

We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.