Tone-setting in Collections - Early Accountability With BHPH Payments

Previously, we’ve suggested adopting a "friendly but firm" approach to collections. In this episode, we’ll talk through ways to handle first-time defaults or requests for arrangements. Tune in to learn how setting the early tone can lead to a long and successful relationship with the customer.

Find the BHPH Morning Show on Video

Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!

We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.