White Hat Weds: In BHPH Collections, Is Kindness a Sign of Weakness?

Most have heard the expression “You can catch more flies with honey.” But is it true??? Doesn’t being “kind” just lead to customers expecting more and taking advantage? In this White Hat Wednesday episode, we’ll break down the pros and cons of approaching customers with a helpful attitude with our special guest, Dealer, Jonathan Jauregui. Plus, we’ll offer some bend-without-breaking suggestions that can translate to long-term success!

Find the BHPH Morning Show on Video

Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!

We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.