All Episodes
Episodes
White Hat Wednesday from Austin, TX! Missing This Event? Take Our Quiz Virtually!!!
Howdy from the Texas Hill Country! Didn't make the trip to Texas for the BHPH Super Forum? Join us live today (9e/8c) to do a virtual interview for BHPH dealers or grab a spot on the calendar using this link:...
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Episode "Encourage" in Jim's "9 E's of Effective Collecting"
In this broadcast, we continue with the "9 E's of Effective Collecting" and discuss how encouragement can impact customer success.
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Repairs After Sale Stopped?! Let's Role Play a Visit to the Lawyer's Office!
As non-attorneys (not offering legal advice), Jim and Michelle role-play a customer's visit to a law office. Did the repairs after sale come to an end? What was the pattern? What did the customer sign? If the dealers...
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White Hat Wednesday: Guest NIADA President, Scott Allen
Join us for a chat with Scott Allen, the current president of NIADA, 2022's inductee of TIADA's Hall of Fame and owner of Auto Land in Haltom City, TX. We will discuss NIADA's upcoming BHPH Super Forum. Will also ask...
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Episode "Evaluate" in Jim's "9 E's of Effective Collecting"
Today's E: EVALUATE - We'll talk collections metrics - which data points to monitor and on what interval.
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How Is Your BHPH Business Like a Bathtub? With an Open Drain?
What does it mean to achieve positive cash flow in Buy Here Pay Here? And what are some of the factors that make it take longer? How is it that some operations never get there? What is the impact of low sales/finance...
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Bill Elizondo and Janet Staderman Talking BHPH Super Forum & Education
Bill Elizondo, NIADA 20-group moderator and consultant, joins us along with Janet Staderman, NIADA's Director of Education, to share details about the fast-approaching BHPH Super Forum in Austin, TX.
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Jared Halsted, AzIADA Prez, Joins to Talk Capital (& Know-how)
Jared Halsted, current president of the Arizona Independent Auto Dealers Association and Region VP at NIADA joins to talk about Arizona's upcoming Southwest Finance Conference. We'll talk about the demand for capital...
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Let's Talk Repos! Bryanna Cox Joins to Talk Dos and Don'ts
When it comes to repos, Bryanna Cox knows the ins and outs, dos and don'ts. As CCO at Asset Resolutions in the Houston area, she can help dealer-creditors in BHPH avoid the expensive mistakes. We might even get her to...
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White Hat Weds: What Do "White Hat Way" Practices Look Like in Action?
When BHPH dealers adopt and operate from "White Hat" principles, how does it show up in day-to-day operations? How does leading with things like transparency and honesty impact the customers? The team? The dealer(s)?...
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Jeremy Beck, NIADA's New VP of Dealer Development
Jeremy Beck, NIADA's new VP of Dealer Development, joins to discuss the upcoming BHPH Super Forum and his plans for 2023 with 20-group programs, dealer education and research.
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White Hat Weds: Customer Service ... Are You Walking Your Talk???
It is said that actions speak louder than words. Do our actions match our words when it comes to customer success? And when they don't what price do we pay? Find the BHPH Morning Show LIVE on YouTube, LinkedIn and...
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