All Episodes
Episodes
White Hat Weds Guest: NIADA President-Elect Gordon "Gordy" Tormohlen
He's a familiar name and face to many. We've had many conversations with the guy most widely known as "Gordy." On this Thanksgiving eve, we'll ask about what he's thankful for this season and what lies ahead for...
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How White Hat Dealers Handle Unhappy Customers (A Role Play Melodrama)
On "White Hat Wednesday," Jim (dealer) and Michelle (customer) demonstrate through role play how an experienced White Hat dealer would handle a frustrated or unhappy customer. Learning to use this approach can relieve...
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[POLL RESULTS] Could Digital/Off-site Delivery Become a Thing in BHPH?
Could digital/off-site delivery become a thing in BHPH? Is it already a thing? Are you missing the boat by only delivering at your dealership? Or will delivering through an all-digital process NEVER take hold in...
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White Hat Weds: Our 30,000 Foot View of the Fragmented BHPH Industry
Our (relatively) small industry is fragmented. Will it always be divided by competing interests? Or, could the entire segment benefit from unification? We'll share our perspective based on a sentiment expressed by...
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Guest Brent Carmichael, Sr Moderator with NCM
Our guest for Monday is Senior Moderator and Consultant Brent Carmichael. He joins regularly as co-host of our "Hardest Questions in BHPH" series on the 'Tote the Note' podcast, but this is his first appearance on the...
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White Hat Weds: Let's Talk (Lack of) Finance Education for Consumers
Ever hear this one, dealers? "Can you get me in a car for $300 a month?" or "Can I get a car for $500 down?" Well, Michelle and I see the problem and we're taking steps to teach consumers (from a former dealer's...
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Guest Jeremy Beck - NIADA's VP of Dealer Development Joins to Talk Jalapeno Strips (and NIADA)
Join us LIVE as we chat with Jeremy Beck, VP of Dealer Development with NIADA. We'll get the latest on all things NIADA and compare notes on jalapeno strips! Who has the best fried jalapeno strips in Texas??? Tune in...
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Guest Amanda Butler-Sanchez: What Makes You Safe From Theft? What Doesn't?!
What protects you from leakage/theft/embezzlement/fraud? Let's talk about what DOESN'T!!! Amanda Butler-Sanchez of Butler-Sanchez, CPAs in Houston joins to talk about the misperceptions BHPH dealers often have about...
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YeeHaw! Arizona Cowboy Jared Halsted Joins to Talk Industry Leadership (and Ranching)
Our friend and yours, Jared Halsted, joins for what is bound to be another lively chat. Few have as much passion for the car business and for BHPH as this self-proclaimed "low tech redneck." We'll ask about last...
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BHPH Dealers, What Is Your Destination? Path to Freedom? Enough Gas in Your Tank?
Inspired by a message from business coach and trainer Simon Sinek, we'll talk about the journey that is owning a Buy Here Pay Here dealership. On White Hat Wednesday, we'll talk about why the destination makes a...
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Tommy Brandis Joins for a BHPH Super Forum Recap (+ Other News)
Fresh off our visit to NIADA's BHPH Super Forum in Austin, we'll chat with PA dealer Tommy Brandis to get his perspective on the event. Of course, Michelle and I will share our observations about the people, places...
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LIVE from the BHPH Super Forum: Jeremy Beck (NIADA) and Tommy Brandis Join
On the final day of the BHPH Super Forum, we'll discuss some takeaways from this highly successful event in Austin. Listen in to see who else stumbles by to join the conversation ...
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