All Episodes
Episodes
White Hat Weds: My Consulting Journey (Pt 3 of 3) - From Green to Gray
Final episode of recapping the "things I've learned" on my consulting journey. We'll wrap up with more of the "squiggly lines" (intangible) elements, fitting for a White Hat Wednesday. We'll talk about some of the...
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Part 2: My Consulting Journey - From Green to Gray
More "things I've learned" in my consulting career. On this Memorial Day episode, we'll review the list of some of the more significant lessons and how they can (and do) help dealers today. This holiday episode also...
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From Green to Gray: My Consulting Journey in Buy Here Pay Here
"Consultant" and "Trainer" first appeared on my business cards in the September of 2000. Oh, the things I have learned since then! This Friday episode will focus on "What I knew then" that is still true today.
Find...
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White Hat Weds: Introducing Appendix I (Integrity)
This used car industry has a chance to make an important statement. To do so, making it about more than "him" or "her" or even "dollars and cents" will be the fastest way to achieve the most. Join this LIVE episode of...
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Guest Brent Carmichael on Operating Expenses in Buy Here Pay Here
Is your overhead running high? About average? Expert guest Brent Carmichael with NCM Associates returns Monday to talk operating expenses in BHPH and how dealers can know if their numbers are in line with industry...
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BHPH/LHPH Sales Volume Off? First 5 Things to Check
Some BHPH and LHPH dealers are reporting a drop in leads and sales. In this Friday broadcast, we'll offer 5 things to examine before throwing more dollars at advertising.
Find the BHPH Morning Show on Video (Live or...
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White Hat Weds: Disclosing Defects
White Hat Weds: Disclosing Defects Why disclose the flaws and defects on used cars? Tune in to this White Hat Wednesday episode as we offer some of the reasons and ways to win more sales today and more referrals...
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Ep 1 in a Series: Why (Some of) Your Customers Don't Pay
Episode 1 in a series about understanding the behaviors of the customers we serve in the Buy Here Pay Here business. What are the factors that make some customers stop communicating and stop paying? And, how can...
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Projected Cash Flows in BHPH/LHPH: The New Metric???
How is your BHPH or LHPH portfolio REALLY performing??? In this Friday broadcast, we'll have a look at a new metric that forecasts CASH in a way that is important for dealers to monitor. For most, this is the stuff...
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White Hat Weds: #JYSA - What Is It? And Why Does It Matter?
Junk Yards of San Antonio??? Nope. Jellied Yams with Spiced Apples??? Nice try. Tune in to this White Hat Wednesday broadcast at 11 EDT as we explain why we believe you'll be seeing more of this hashtag. We'll also...
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Unveiled: Our 5-question White Hat Way Customer Survey ... Sent by You!
It's ready! White Hat Way is releasing (free) to dealers a short customer survey designed to collect info like 1) the most important factors in choosing where to buy, 2) their "attitude" about car dealers , and 3)...
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Selling Paper - Things to Know with Guests Jimmy Rambo and Eric Batchelor
What makes your BHPH paper more valuable? Even if your're not looking to sell, the liquid value of your assets is always good to understand. On this Friday podcast, expert guests Jimmy Rambo and Eric Batchelor join to...
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