All Episodes
Episodes
Guest Brent Carmichael on Operating Expenses in Buy Here Pay Here
Is your overhead running high? About average? Expert guest Brent Carmichael with NCM Associates returns Monday to talk operating expenses in BHPH and how dealers can know if their numbers are in line with industry...
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BHPH/LHPH Sales Volume Off? First 5 Things to Check
Some BHPH and LHPH dealers are reporting a drop in leads and sales. In this Friday broadcast, we'll offer 5 things to examine before throwing more dollars at advertising.
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White Hat Weds: Disclosing Defects
White Hat Weds: Disclosing Defects Why disclose the flaws and defects on used cars? Tune in to this White Hat Wednesday episode as we offer some of the reasons and ways to win more sales today and more referrals...
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Ep 1 in a Series: Why (Some of) Your Customers Don't Pay
Episode 1 in a series about understanding the behaviors of the customers we serve in the Buy Here Pay Here business. What are the factors that make some customers stop communicating and stop paying? And, how can...
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Projected Cash Flows in BHPH/LHPH: The New Metric???
How is your BHPH or LHPH portfolio REALLY performing??? In this Friday broadcast, we'll have a look at a new metric that forecasts CASH in a way that is important for dealers to monitor. For most, this is the stuff...
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White Hat Weds: #JYSA - What Is It? And Why Does It Matter?
Junk Yards of San Antonio??? Nope. Jellied Yams with Spiced Apples??? Nice try. Tune in to this White Hat Wednesday broadcast at 11 EDT as we explain why we believe you'll be seeing more of this hashtag. We'll also...
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Unveiled: Our 5-question White Hat Way Customer Survey ... Sent by You!
It's ready! White Hat Way is releasing (free) to dealers a short customer survey designed to collect info like 1) the most important factors in choosing where to buy, 2) their "attitude" about car dealers , and 3)...
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Selling Paper - Things to Know with Guests Jimmy Rambo and Eric Batchelor
What makes your BHPH paper more valuable? Even if your're not looking to sell, the liquid value of your assets is always good to understand. On this Friday podcast, expert guests Jimmy Rambo and Eric Batchelor join to...
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Those Elusive BHPH KPIs with Dealer Guest Chris Donnelly (TX)
Best practices? KPIs? Benchmarks? Blueprints? What are and where are the targets that dealers in BHPH and LHPH can use as a guide to success? On this White Hat Wednesday, Texas dealer Chris Donnelly joins to share his...
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Monday: Vendor Agreements ... Revisit and Renegotiate!
Want to avoid overpaying??? Or being locked in too long? We thought so! Join this Monday broadcast to hear some tips (from us as well as your fellow dealers on Facebook) about what to check and how and when to open a...
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Our 300th Episode! Favorite Moments, Top Takeaways
Wow! 300! In this Friday broadcast, we're recounting (from Las Vegas) our favorite moments, things we've learned, etc.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube,...
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White Hat Weds: Seeking Better Data for Dealers
Performance data in our industry of BHPH/LHPH is woefully lacking. Why?! On this White Hat Wednesday, we'll examine all the different places that usable data exists and what/who stands between dealers and benchmark...
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