All Episodes
Episodes
Pro Tips for Hiring Techs: Guests Ben Goodman and Jay Goninen
NIADA 20-group Moderator, Ben Goodman, joins along with first-time guest Jay Goninen, Co-founder of WrenchWay. We'll ask these experts for some top tips on how to find and hire the right technicians for your BHPH or...
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In BHPH/LHPH Sales, Thinking FOR the Customer
The customers in BHPH and LHPH will often agree to more than they should. In setting up a customer for success, we find that it is important for the sales team to learn to think "inside the box" in order to find a...
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Responding to Negative Reviews with GA Dealer Jack Carter
Negative reviews are bound to occur. Nature of the used car business, right? But how can dealers and team members best respond to achieve the most goodwill and PR possible? On this White Hat Wednesday, Georgia dealer...
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Pursuing Deficiecies: Why or Why Not???
By definition, a deficient balance is the portion of a repo customer's account that remains unpaid after repo proceeds have been applied. The options that dealer-creditors will have in pursuing the unpaid balance will...
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BHPH & LHPH Deal Structure: What We Know
Folks sometimes ask for a "blueprint" or "recipe" when it comes to BHPH/LHPH business models. There are two main types of structure that would be part of any approach that we'd be recommending. In this Friday...
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Expert Guest Brent Carmichael: Best Skillsets for the BHPH Sales Floor
What traits and characteristics work best in BHPH & LHPH sales? Can experienced "car people" from a retail or franchise background make the transition? Join this White Hat Wednesday episode to hear Brent...
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Monday: Are We Promising Reliable Used Cars in BHPH/LHPH?
No doubt, the customers will ask for "something reliable." How do we answer? Is reliability something we can and should promise on higher-mile vehicles? In this Monday broadcast, we'll break down the price we...
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BHPH/LHPH Applicant Income: How Much Is Enough???
Let's get real with the math and play with some pie charts. How much take-home pay is enough to allow BHPH/LHPH buyers to manage (your) car payments well? In this Friday broadcast, we'll consider the typical household...
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In BHPH/LHPH, How Hard Should We Sell?
In our segment of BHPH & LHPH, we serve a customer with poor or marginal credit or perhaps no credit at all. In this White Hat Wednesday broadcast, we're asking questions about sales. In particular, we are opening...
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Repo Redemptions: Some Dos and Don'ts
After repossession, do you (should you) ever let the customer back into the car? If so, under what circumstances do you allow the customer to redeem? On this Monday broadcast, we'll offer some tips and things to...
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Friday's Hot Topics from Facebook and the Trenches of BHPH/LHPH
Facebook is buzzing as always. Lately, we've seen threads around capital, payment processing, tax refund traffic and more. On this Friday broadcast, we'll discuss a few of those as well as some of the topics surfacing...
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Dealer Advocacy: Crystal & Luis Aguayo Join in Studio
When dealers find themselves stuck in no-mans-land on matters of technology, etc., who will advocate on their behalf? In this White Hat Wednesday broadcast, Crystal and Luis Aguayo, co-founders of ScopeXpros join us...
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