All Episodes
Episodes
Those Elusive BHPH KPIs with Dealer Guest Chris Donnelly (TX)
Best practices? KPIs? Benchmarks? Blueprints? What are and where are the targets that dealers in BHPH and LHPH can use as a guide to success? On this White Hat Wednesday, Texas dealer Chris Donnelly joins to share his...
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Monday: Vendor Agreements ... Revisit and Renegotiate!
Want to avoid overpaying??? Or being locked in too long? We thought so! Join this Monday broadcast to hear some tips (from us as well as your fellow dealers on Facebook) about what to check and how and when to open a...
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Our 300th Episode! Favorite Moments, Top Takeaways
Wow! 300! In this Friday broadcast, we're recounting (from Las Vegas) our favorite moments, things we've learned, etc.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube,...
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White Hat Weds: Seeking Better Data for Dealers
Performance data in our industry of BHPH/LHPH is woefully lacking. Why?! On this White Hat Wednesday, we'll examine all the different places that usable data exists and what/who stands between dealers and benchmark...
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Pro Tips for Hiring Techs: Guests Ben Goodman and Jay Goninen
NIADA 20-group Moderator, Ben Goodman, joins along with first-time guest Jay Goninen, Co-founder of WrenchWay. We'll ask these experts for some top tips on how to find and hire the right technicians for your BHPH or...
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In BHPH/LHPH Sales, Thinking FOR the Customer
The customers in BHPH and LHPH will often agree to more than they should. In setting up a customer for success, we find that it is important for the sales team to learn to think "inside the box" in order to find a...
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Responding to Negative Reviews with GA Dealer Jack Carter
Negative reviews are bound to occur. Nature of the used car business, right? But how can dealers and team members best respond to achieve the most goodwill and PR possible? On this White Hat Wednesday, Georgia dealer...
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Pursuing Deficiecies: Why or Why Not???
By definition, a deficient balance is the portion of a repo customer's account that remains unpaid after repo proceeds have been applied. The options that dealer-creditors will have in pursuing the unpaid balance will...
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BHPH & LHPH Deal Structure: What We Know
Folks sometimes ask for a "blueprint" or "recipe" when it comes to BHPH/LHPH business models. There are two main types of structure that would be part of any approach that we'd be recommending. In this Friday...
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Expert Guest Brent Carmichael: Best Skillsets for the BHPH Sales Floor
What traits and characteristics work best in BHPH & LHPH sales? Can experienced "car people" from a retail or franchise background make the transition? Join this White Hat Wednesday episode to hear Brent...
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Monday: Are We Promising Reliable Used Cars in BHPH/LHPH?
No doubt, the customers will ask for "something reliable." How do we answer? Is reliability something we can and should promise on higher-mile vehicles? In this Monday broadcast, we'll break down the price we...
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BHPH/LHPH Applicant Income: How Much Is Enough???
Let's get real with the math and play with some pie charts. How much take-home pay is enough to allow BHPH/LHPH buyers to manage (your) car payments well? In this Friday broadcast, we'll consider the typical household...
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