All Episodes
Episodes
In BHPH/LHPH, How Hard Should We Sell?
In our segment of BHPH & LHPH, we serve a customer with poor or marginal credit or perhaps no credit at all. In this White Hat Wednesday broadcast, we're asking questions about sales. In particular, we are opening...
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Repo Redemptions: Some Dos and Don'ts
After repossession, do you (should you) ever let the customer back into the car? If so, under what circumstances do you allow the customer to redeem? On this Monday broadcast, we'll offer some tips and things to...
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Friday's Hot Topics from Facebook and the Trenches of BHPH/LHPH
Facebook is buzzing as always. Lately, we've seen threads around capital, payment processing, tax refund traffic and more. On this Friday broadcast, we'll discuss a few of those as well as some of the topics surfacing...
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Dealer Advocacy: Crystal & Luis Aguayo Join in Studio
When dealers find themselves stuck in no-mans-land on matters of technology, etc., who will advocate on their behalf? In this White Hat Wednesday broadcast, Crystal and Luis Aguayo, co-founders of ScopeXpros join us...
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In Marketing, What/Who Is Your Avatar in BHPH or LHPH?
Who is your target BHPH/LHPH customer??? To begin to shift your marketing efforts from a "shotgun approach" to a more efficient one with rifle-like precision, it is important to identify your ideal customer. In this...
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Hiring Management: VA Dealer Blake Brown Discusses Her Search
Are experienced managers with no BHPH background going to be effective??? Virginia BHPH dealer Blake Brown is looking to hire a GM/COO. She joins this Friday broadcast (11am EDT) to share her thoughts on the...
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Weds: "Tip o' the (White) Hat" to BHPH Thought Leader Rick Reeves
On this White Hat Wednesday, we're taking time to recogize the "good guy" contributions of retired consultant and trainer Rick Reeves. Dating back to the 90's, many dealers across the US adopted Reeves' DCF program to...
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Top 10 Questions We Should Be Asking in BHPH & LHPH At This Time
What are the RIGHT questions to ask on behalf of BHPH & LHPH dealers at this particular time? What do dealers most need to know be successful in the months and years to come. On this Monday broadcast, we'll list...
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Friday's Hot Topics: Private Money, Delinquency Policy, Etc.
Private money for BHPH/LHPH continues to be a hot topic among dealers. In this Friday episode we'll offer our perspective on the pros and cons and how to make private money work well for both you and the investor(s)....
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White Hat Wednesday: Selling Trust (and Acquiring It)
As business owners, would you buy, store, and leverage trust if you had a supplier? Would you like to have large bottles of it on the shelves, for ready use in times of need? If so, what would it be worth to you?...
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Monday: Our 'Red Hanger' Story About Customer Service
As business advisors, we notice excellent customer service. Of course, we encounter poor service as well. In this Monday broadcast, we'll share how one small business has earned ours in a way that we can't imagine...
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February's BHPH Volume: Making a Bold Statement to the Finance Sector
For many, BHPH sales volume (or should we say 'finance 'volume') reached record levels in February. On this Friday broadcast, we'll share the numbers coming in and share some perspective on what it suggests for the...
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