All Episodes
Episodes
White Hat Weds: Actions Speak Louder
Transparency is a pillar principle with us. To that end, what we DO means more than what we SAY, especially when our used car industry has a perception problem that is often associated with unkept promises and...
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Is "Keep Going" Always the Best Advice in Business?
We're business advisors. As such, we don't take coaching lightly. Now, on the day after the NFL's "final four" games, we'll talk about the coach speak, Instagram's meant-to-be-inspirational memes, etc. We'll talk...
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How Much "Free Capital" Required to Launch in BHPH/LHPH???
Earlier this week, Sam Epstein posed the following question in the private BHPH Success Facebook group: "If you had to restart today how much levered free capital do you think you would need for a high likelihood of...
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White Hat Weds: Is Data the New Gold in Auto Finance?
Matthew McConaughey recently played a role on this subject of today's data "gold rush." A year before his commercial was released, we raised the question about possession of data in our BHPH/LHPH industry. Today, in...
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Handling Negative (Internal) Trades: The Hard Math in BHPH & LHPH
In BHPH & LHPH, it happens too often. When a customer experiences a major setback with the collateral - wreck (insured or not), major mechanical problem, even theft - both dealer and customer are left in a...
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Proudly Announcing 2023's White Hat Dealers of the Year
Before these two young dealers ever heard of White Hat Way, they made a simple decision - to do the right thing and make a difference where they could. In watching them conduct business, we've seen them step up again...
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The Value of Velocity??? Should We Pay the Price for Speed in BHPH/LHPH?
Last week's Ohio client, Phil Klima, shared what a mentor emphasized to him early in his life of entrepreneurship. Paraphrased, it's that business operators would be well-served to pay for speed. Others have said as...
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Franchise Dealer Adding BHPH - Launch Visit Wrap-up from Ohio
Phil Klima dabbled in Buy Here Pay Here in the past. Now, he is making BHPH a significant part of his financial future. On the final day of our setup & training visit, Phil joins to talk about how he may (or may...
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White Hat Weds: Imagine the Day .... (The Future of White Hat Way)
It's much more than a phrase. What can/will White Hat Way mean for dealers in BHPH/LHPH (and other industries) as it unfolds? On the heels of a recent blog post on the subject, we'll take listeners on a journey into...
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Sidenotes in BHPH & LHPH? Yes or No? Limits?
Most every Buy Here Pay Here DMS will accommodate side notes. For any not familiar, side notes are like "extra" personal loans made by the dealer or finance company/lienholder, most commonly associated with repairs to...
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Overhead in BHPH: Benchmarking with NCM's Brent Carmichael
Brent Carmichael, widely-respected 20-group moderator with NCM Associates, returns - this time to talk overhead in Buy Here Pay Here. He and his dealer groups use multiple metrics to analyze overhead. How much is too...
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Modernizing Dealer Services for BHPH/LHPH (The White Hat Way)
It's time. Dealers deserve more and better solutions for things like data management and analytics, peer groups, etc. On this White Hat Wednesday, we'll share some of the feedback we've received in recent months and...
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