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Episodes
Our 2023 Recap: Bootstrapping Challenges, Progress, & Much More!
There are years that are uneventful - humdrum. Not 2023, at least not for us! It has been a year of setbacks, epiphanies, progress, team-building, breakthroughs, and many firsts! As we think about our year, we can't...
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White Hat Weds: Private, Dealer-only Facebook Group NOW LIVE
In Santa hats, we briefly announced on Christmas day the (vetted and private) Principals-only Facebook Group as our gift to dealers. The group is active and the dealer-to-dealer dialog has begun! In this White Hat...
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Announcing Our Gift to BHPH & LHPH Dealers
In this brief, Christmas-day episode, we announce our gift to Buy Here Pay Here (BHPH) and Lease Here Pay Here (LHPH) dealers. [Spoiler Alert: It's a VETTED and PRIVATE Facebook group for Dealer Principals Only. No...
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'We Owes' and Post-sale Repairs in BHPH & LHPH
For some dealers in Buy Here Pay Here (BHPH) and Lease Here Pay Here (LHPH), repairs as a condition of the sales and post-sale "goodwill" repairs can be a big drain on the bank account. In this Friday episode, we'll...
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The 'White Hat' Way to Say 'No' (Without Losing Customers)
It's an interesting line we walk in the Buy Here Pay Here business. Naturally, most dealers want to help their customers. Some struggle to close the flood gates once they've been opened. In this White Hat Wednesday...
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Artificial Intelligence: A Win for BHPH/LHPH/Indy Dealers?
Guest Fred Lennartz joins to discuss his recent article in NIADA's BHPH Dealer magazine on the ways artificial intelligence (AI) has, is, and will impact the used car industry. We explore the ways that BHPH dealers...
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Latest from the World of BHPH/LHPH with Brent Carmichael
Brent Carmichael, the well-traveled 20-group moderator, consultant and trainer, joins to share his perspective on recent development in the industries of Buy Here Pay Here (BHPH) and Lease Here Pay Here (LHPH). After...
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Collection Calls - Dos & Don'ts with Expert Guest Maggie Pugesek
d live 3 hours ago What collectors say (and HOW they say it) can be the difference between getting payment commitments and, well, something much worse. Expert coach Maggie Pugesek with C&M Coaching returns to...
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The Price We Pay for Higher Prices (in BHPH)
]Note from Co-host Jim Rhoads: I failed to mention during this live broadcast that dealers who offer leasing do NOT experience the same impact from sales tax and income tax. For clarification, please contact me...
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Lead Conversion: Dealers Casey Litaker (NC) and Nathan Syme (AL) Join to Discuss
What numbers should BHPH and LHPH dealers watch and expect when it comes to lead conversion and closing ratios? What are some ways to improve results and win more sales? Two Buy Here Pay Here dealers, Casey Litaker...
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'White Hat' Approach to BHPH/LHPH Leads
As we know in finance, a lead or prospect is not the same thing as an applicant. In this White Hat Wednesday episode , we'll review recent Facebook poll results and offer an approach that can result in more and better...
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Longevity Bonuses? Christmas Bonuses? Some Last-minute Ideas for 2023
About to write bonus checks for Christmas? How about rewarding longevity and doing something to reduce employee turnover in your BHPH or LHPH operation?! In this Friday episode, we'll offer some last-minute...
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