All Episodes
Episodes
LHPH Morning Show (from San Diego) with NIADA's Bill Elizondo
LIVE from San Diego for the LHPH Summit with guest Bill Elizondo, NIADA 20-group moderator, consultant and trainer.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube,...
View Episode
Introducing "Appendix W - the Founders' White Hat Way Pledge"
What is "Appendix W?" It's brand new - a simple but important document created by the hosts of this podcast and the founders of White Hat Way - Jim & Michelle Rhoads. It will accompany all WHW agreements (joint...
View Episode
Jeff Martin and Bill Elizondo Join to Talk BHPH Dealer Forum and More
At the time of this airing, just 35 days remain until the BHPH Dealer Forum kicks off in Indianapolis Nov 13th-15th. The format is different than what dealers have known as the NABD-like and, more recently, the Super...
View Episode
Top Tips for Buy Here Pay Here Theft Analysis
OK, your BHPH crew is honest. Great! Here are some steps to keep it that way. In this Friday episode, we'll offer some practices for matching up receivables to cash as well as a post-sale audit method to identify "off...
View Episode
White Hat Weds: Playing to Win (the Right Game) in BHPH/LHPH
In business, Simon Sinek calls it the "infinite game." We call it the "long game" when talking about White Hat Way in the BHPH/LHPH industry. Are you winning??? At what??? Some BHPH dealers are sprinting while others...
View Episode
Outsourcing in BHPH: Pros and Cons
Could outsourcing (BDC/sales, collections, insurance verification, etc) make sense in your situation? Could it even be a missing link for scaling and growth? In this Monday episode, we'll share our perspective after...
View Episode
White Hat Wed "The Truth About Trust - Part 2" with Dealer Jared Halsted (AZ)
n the used car industry, it's helps to gain trust. To do so, we have to understand it. What does it look like? How do other gain our trust? And what are the benefits associated with establishing trust. Established...
View Episode
Recon Decisions Panel : How and Why BHPH Dealers Decide When to Stop
Dealers Chad Randash (MT), Nik Dumin (PA) and Rich Pratt (GA) join to answer "micro questions" about reconditioning. How far do they go? How do they decide? Why do they decide the way they do? Join us live at 11 EDT...
View Episode
Team Access: A "Need to Know" Basis
Some things are much easier done than undone. Information access for management and other team members is among those things. In this Monday episode, we'll discuss hierarchy, internal controls and the vulnerabilities...
View Episode
Friday Night Lights??? And the BHPH Business???
In this Friday episode, we'll talk some football! In particular, we'll talk about the parallels between football (or sports in general) and Buy Here Pay Here (as a business and as an industry). Special guest Tommy...
View Episode
Dealer Panel: The "Knowledge Gap" with BHPH Customers
Tyler Simmons (TX), Candice Price (NE) and Russell Moore (TX) are panelists in a discussion about the "knowledge gap" or financial literacy in the Buy Here Pay Here customer segment. What are the numbers? How did we...
View Episode
Who Breached the Contract?! You or the BHPH Customer?
As "sideline observers" (not attorneys), we see many situations described that could lead to legal action. In some of those cases, the dealer could be the plaintiff. But, in others, the dealers just might land in the...
View Episode
