All Episodes
Episodes
White Hat Weds: Playing to Win (the Right Game) in BHPH/LHPH
In business, Simon Sinek calls it the "infinite game." We call it the "long game" when talking about White Hat Way in the BHPH/LHPH industry. Are you winning??? At what??? Some BHPH dealers are sprinting while others...
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Friday Night Lights??? And the BHPH Business???
In this Friday episode, we'll talk some football! In particular, we'll talk about the parallels between football (or sports in general) and Buy Here Pay Here (as a business and as an industry). Special guest Tommy...
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Outsourcing in BHPH: Pros and Cons
Could outsourcing (BDC/sales, collections, insurance verification, etc) make sense in your situation? Could it even be a missing link for scaling and growth? In this Monday episode, we'll share our perspective after...
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Team Access: A "Need to Know" Basis
Some things are much easier done than undone. Information access for management and other team members is among those things. In this Monday episode, we'll discuss hierarchy, internal controls and the vulnerabilities...
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Recon Decisions Panel : How and Why BHPH Dealers Decide When to Stop
Dealers Chad Randash (MT), Nik Dumin (PA) and Rich Pratt (GA) join to answer "micro questions" about reconditioning. How far do they go? How do they decide? Why do they decide the way they do? Join us live at 11 EDT...
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White Hat Wed "The Truth About Trust - Part 2" with Dealer Jared Halsted (AZ)
n the used car industry, it's helps to gain trust. To do so, we have to understand it. What does it look like? How do other gain our trust? And what are the benefits associated with establishing trust. Established...
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Dealer Panel: The "Knowledge Gap" with BHPH Customers
Tyler Simmons (TX), Candice Price (NE) and Russell Moore (TX) are panelists in a discussion about the "knowledge gap" or financial literacy in the Buy Here Pay Here customer segment. What are the numbers? How did we...
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Who Breached the Contract?! You or the BHPH Customer?
As "sideline observers" (not attorneys), we see many situations described that could lead to legal action. In some of those cases, the dealer could be the plaintiff. But, in others, the dealers just might land in the...
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How "White Hat" Buy Here Pay Here/Lease Here Pay Here Dealers Win More Customers
Winning/earning more customers in BHPH has some science to it. In introducing White Hat Way as a business approach, we find ourselves speaking to the (often less provable) intangible elements. In this WH Wednesday...
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Aging & High Cost BHPH Units - Finance or Wholesale Them???
As long as there has been Buy Here Pay Here dealerships, dealers have wrestled with this question: "When I own a car for too much and it hasn't sold, should I wholesale it at a loss and take the wholesale hit? Or...
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Bill Neylan (TaxMax) Recaps the '23 Refund Season and Offers Tips for '24
TaxMax has been serving the BHPH industry for decades. On this Friday episode, Pres/CEO Bill Neylan joins to share the results from the 2023 tax refund season and offers suggestions for a successful 2024.
Find the...
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White Hat Weds: Creating a Legacy/Impact Business in BHPH
What is a legacy/impact business and how do I build one? And why? Join this White Hat Wednesday broadcast as we offer ways BHPH dealers can leave the industry better than they found it, all while making a great...
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