All Episodes
Episodes
Why BHPH Dealers Choose to Attend the National Conference
Dealers Candice Price (NE) and Kendra Brown (TX) join this Monday broadcast to share a bit about their businesses and path into Buy Here Pay Here. Plus, we'll discuss the upcoming NIADA conference (Las Vegas - June...
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6 Numbers You HAVE TO KNOW in BHPH
Give us these 6 numbers for the last 6 months and we can build one helluva portfolio performance and projection report! Tune in to Friday's episode and we'll show you exactly how to do it yourself.
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Tommy Brandis Joins on White Hat Wednesday to Close Out Our Month on Collections
On the eve of his 31st anniversary of BHPH ownership, PA dealer Tommy Brandis joins to talk about the fundamentals of collections and account management. From our perspective, Tommy is as customer-centric as they come...
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Collections Recap for May: From Delivery to Final Payment
Our theme for May has been collections. In this episode we recap all the topics for the month. Plus, we'll share a few new ones in hopes of more success - both dealers and customers.
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Guest Brent Carmichael on Collections & the Past, Present & Future of BHPH
An increasing number of dealers are feeling pressure as a result of the financial struggles of their customers. Post-refund-season delinquencies are on the rise. Could faltering portfolios lead to a shakeout of sorts?...
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BHPH Collections: Why All the Friction and Drama, Y'all?
Across the Buy Here Pay Here industry, we see far too much frustration and hostility. And in BHPH collections departments, morale is low and turnover is high. Why?! Where is the rub??? Join this White Hat Wednesday to...
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Is the Collections Department REALLY Performing Well??? The Top 2 Ways to Know
Many dealers struggle to know which numbers to watch when it comes to collections performance. Delinquency and recency don't tell the whole story. Today, we'll give you the best 2 numbers to watch for both near-term...
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Maggie Pugesek Talks About How to Make More Effective Collections Calls
Want your #bhph collectors to be more effective on the phone??? Tune in to this Friday episode for pro tips from expert trainer Maggie Pugesek (C&M Coaching). Learn the best ways to connect and collect!
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White Hat Weds: Why Do Some BHPH Customers Lie (and Hide)?
Let’s look back on two Facebook polls pertaining to “customer honesty” and break down some of the reasons that customers sometimes choose to lie to BHPH collectors. Of course, we’ll offer some tips on how to improve...
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Collections Continues: When Is the Right Time to Order the Repo???
How can we know when it is time to pull the trigger on a repo? Beyond the legal requirements, what is an appropriate practice in this area? Join the broadcast LIVE at 11am EDT to hear how dealers can know with...
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Guest Bill Elizondo Joins to Share Ways Dealers Can “Save More BHPH Repos”
NIADA Senior 20-group moderator and seasoned trainer Bill Elizondo joins to discuss ways that dealers can prevent more accounts from landing on the repo list. We’ll also examine the costs associated with acquiring...
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White Hat Weds: In BHPH Collections, Is Kindness a Sign of Weakness?
Most have heard the expression “You can catch more flies with honey.” But is it true??? Doesn’t being “kind” just lead to customers expecting more and taking advantage? In this White Hat Wednesday episode, we’ll break...
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