All Episodes
Episodes
Tone-setting in Collections - Early Accountability With BHPH Payments
Previously, we’ve suggested adopting a "friendly but firm" approach to collections. In this episode, we’ll talk through ways to handle first-time defaults or requests for arrangements. Tune in to learn how setting the...
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NIADA Check-in: Meet New CEO Jeff Martin
Jeff Martin first appeared on the BHPH Morning Show in 2022, then as TxIADA’s Executive Director. Now, he returns as the CEO of the National Independent Auto Dealer’s Association. The June convention will certainly be...
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BHPH Collections - Taking Away the “Ignorance Factor”
Ever wonder if you and/or your BHPH collections department could have done more to avoid a repo and save a customer? If so, you wouldn’t be alone! Tune in to this White Hat Wednesday broadcast to learn the best way to...
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11 Collections Topics in May: #1 - Setting Up Customers for Success
Before handing a new BHPH buyer the keys to their financed vehicle, there are LOTS of things that can be done to set the customer up for long-term success in the collections department. In this first episode in May,...
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Jimmy Rambo (Spartan Financial) Explains the Importance of Collateral Recovery Rate (CRR)
Collateral Recovery Rate (CRR) is a number that just about everyone in BHPH looks to as a measure of portfolio yield/performance. Lenders use it. Bulk buyers likely factor it into their bid. Jimmy Rambo, Senior...
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BHPH Underwriting - Guest (Atty) Steve Levine Explains How to Be Both Compliant AND Flexible
Is Buy Here Pay Here underwriting in the crosshairs of federal or state regulators? If so, how can dealers continue to provide unconventional finance solutions for consumers in need without stepping out of bounds?...
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Stresses of Today's BHPH Dealer: Who Survives and Who Dives?
The economy is faltering. Costs are running high for inventory, groceries, and capital. In times of stress, some BHPH dealers will thrive while others take a dive. What actions can dealers take now to be among the...
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Part 4: Jim's BHPH "Volume Formula" - Measuring the Potentially High Cost of Low Volume
In this episode, we take the same cash flow and profit model that we’ve been working with in recent broadcasts to look at scenarios with low volume. Lower volume means fewer dollars required to fund contracts but what...
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BHPH Customer Success Stories: 30-yr PA Dealer Tommy Brandis Joins
Tommy Brandis, creator of the private Facebook group “BHPH Success” and longtime PA dealer joins to tell some fun stories about his many customers across 30 years in Buy Here Pay Here. We’ll discuss the way that poor...
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First 5 Years of BHPH Cash Flow vs Profits
In today’s episode, we continue on the topic of capitalizing and reaching positive cash flow in a Buy Here Pay Here operation. This time, we’ll take a look at the PROFIT and CASH year over year for the first 5 years....
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Part 2: How Much Cash Does It REALLY Take To Start In Buy Here Pay Here?
There are lots of off-the-cuff opinions on how much capital is required to start a BHPH operation. There are even more factors to consider. (volume, overhead absorbed elsewhere, owner's compensation, etc, etc). Plus,...
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Customer Accountability: Long-term Success By Being "Friendly But Firm"
On this White Hat Wednesday, we'll be offering ways to hold customers accountable - with a smile! In particular, we'll share some best practices for getting customers to step up and "do their part" in maintaining a...
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