All Episodes
Episodes
Policy/Goodwill Repairs - How Do I Make It Stop?!
Some call it "policy work." Others might say "goodwill repairs." These are mostly repairs made not long after the sale for items not covered by a warranty or service contract. Different than sidenote repairs (to be...
View Episode
Running Credit Reports in BHPH - Pros & Cons
Should BHPH dealers be running credit reports? In this White Hat Wednesday episode, we'll share what we hear from dealers on both sides. Some of the perspectives may be surprising.
Find the BHPH Morning Show on Video...
View Episode
"Playing with Blocks!" Your BHPH 4-Square in 2023
Costs are up ... raise the prices, right??? The term is now too long, so raise the payment. Isn't that the way it has to happen? Let's find out together! Join this Monday episode as we "play with blocks" inside the...
View Episode
Omaha's Candice Price Shares Her "White Hat" Dealer Story
She's a difference-maker in her community. We're excited to have eastern Nebraska dealer Candice Price tell the story about how real estate led her to automotive and BHPH. She and her partner finance cars and help...
View Episode
Jared Halsted Joins for a Conversation Around BHPH Sales and Transaction Volume
** LIVE FROM PHOENX ** In past episodes, we've talked about the widespread "friction" that exists between BHPH dealers and their customers. In this Monday episode, friend of the Morning Show and departing AZ...
View Episode
Jack is Back! We're Talking Protection of Lien-holders
BHPH dealers are understandably frustrated about the losses they experience despite being listed as lien-holder on the title. Dealer Jack Carter joins to discuss problems with insurance claims and sales to junk.
Find...
View Episode
White Hat Weds: Bret Buike - Raising Money and Awareness for a Great Cause
As he did last year, Bret Buike has accepted the #gogginschallenge to demonstrate a personal commitment and to support some charitable organizations near and dear to his heart! See the comments to find the GoFundMe...
View Episode
Risk in BHPH: What Is Real and What Is (Mis)Perceived
Whether talking to a potential investor or a new acquaintance at a dinner party, there is an often-incomplete perception of the Buy Here Pay Here business. Tune in to hear what we see as the very real and the...
View Episode
How to Win More "Sticky" Customers in Buy Here Pay Here
Let's look at some great "ads!" In our polls, dealers confirm that being trusted translates into more sales. And, we know that the first step in being trusted is becoming KNOWN. In this Friday episode, we'll show how...
View Episode
White Hat Weds: Seeking BHPH Growth or Progress? Think Impact Over Goals
Goal-setting in business management is a common practice. But how is the "buy in" from the team? How has the success rate been with past targets and goals? On this White Hat Wednesday, we'll introduce an alternate...
View Episode
White Hat Way: What Can It Do For You As a BHPH Dealer?
Folks are starting to better understand what White Hat Way can mean for the BHPH industry, starting with dealers. They are beginning to see the possibilities. In the White Hat Wednesday episode, we'll do our best to...
View Episode
Pro Tips: What Exactly is a "Bad Lead?"
Former dealer and current outsourcing specialist Jason Goodman joins to discuss lead management. In particular, we'll ask this sales specialist how to approach all leads. When are they bad? Cold? Dead? We'll also get...
View Episode
