All Episodes
Episodes
AL Dealer Seth Merrifield: Why I Lowered the APR to My BHPH Customers
It's a changing landscape in BHPH. Dealers across the country are analyzing (and perhaps adjusting) their business policies and game plan. Dealer Seth Merrifield joins this White Hat Wednesday to discuss his decision...
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Mixing Retail & BHPH on the Same Lot (Pros and Cons)
We've seen it done well. We've seen it done poorly. There are very real hazards but there is tremendous opportunity if done right. "Stratifying" the offering makes lots of sense. Cannibalizing BHPH growth and...
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Where We Stand (in the BHPH/LHPH Industry) With Coach Gene Daughtry
Longtime consultant Gene Daughtry joins this Monday broadcast to talk through the major shift that the BHPH/LHPH industry has navigated in recent years and where that dealers and consumers today. Heck, we might even...
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Dealer Russell Moore on Cooperation & Communication Between Lenders and Borrowers
How is the BHPH dealer's relationship with their customer different from the BHPH lender's relationship with its dealer-borrowers??? Texas dealer Russell Moore joins this White Hat Wednesday broadcast to break down...
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This Week in Facebook (BHPH Hot Topics and Open Questions)
Lenders? Merchant services? Down payments? Inflation? In this Monday broadcast, we'll rifle through some of the open questions and hot topics introduced by dealers. Heck, we might even offer a few suggestions based on...
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Next-level Cash Flow & Profit Projections for BHPH or LHPH
Struggling to accurately forecast capital needs? It's important, but challenging. Join this Friday broadcast to see (video encouraged for this episode) how we suggest building cash flow and profit projections. We'll...
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White Hat Weds: Customer Choice (on Vehicle) - Does It Make a Difference?
In Buy Here Pay Here (BHPH), some dealers offer very little customer input when it comes to choosing a vehicle. Others may have more flexibility. Is there any real difference when it comes to the customer's...
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Rock-solid Advice from Battle-tested BHPH/LHPH Veterans
Ever wish you could ask some of the most successful BHPH and/or LHPH dealers what advice they'd give to someone in your shoes? We just did, They offered GREAT feedback, especially for dealers who may be new to...
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LHPH Morning Show (from San Diego) with NIADA's Bill Elizondo
LIVE from San Diego for the LHPH Summit with guest Bill Elizondo, NIADA 20-group moderator, consultant and trainer.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube,...
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Introducing "Appendix W - the Founders' White Hat Way Pledge"
What is "Appendix W?" It's brand new - a simple but important document created by the hosts of this podcast and the founders of White Hat Way - Jim & Michelle Rhoads. It will accompany all WHW agreements (joint...
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Jeff Martin and Bill Elizondo Join to Talk BHPH Dealer Forum and More
At the time of this airing, just 35 days remain until the BHPH Dealer Forum kicks off in Indianapolis Nov 13th-15th. The format is different than what dealers have known as the NABD-like and, more recently, the Super...
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Top Tips for Buy Here Pay Here Theft Analysis
OK, your BHPH crew is honest. Great! Here are some steps to keep it that way. In this Friday episode, we'll offer some practices for matching up receivables to cash as well as a post-sale audit method to identify "off...
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