All Episodes
Episodes
Breaking News!!! Multiple Announcements on this White Hat Wednesday
Big news from NIADA and we have set a date for an upcoming BHPH Nation TV event that you won't want to miss. Also, a major milestone for the Morning Show is just around the corner....
Join us LIVE as we chat with...
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Guest Brent Carmichael, Sr Moderator with NCM
Our guest for Monday is Senior Moderator and Consultant Brent Carmichael. He joins regularly as co-host of our "Hardest Questions in BHPH" series on the 'Tote the Note' podcast, but this is his first appearance on the...
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White Hat Weds: Our 30,000 Foot View of the Fragmented BHPH Industry
Our (relatively) small industry is fragmented. Will it always be divided by competing interests? Or, could the entire segment benefit from unification? We'll share our perspective based on a sentiment expressed by...
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White Hat Weds Guest: NIADA President-Elect Gordon "Gordy" Tormohlen
He's a familiar name and face to many. We've had many conversations with the guy most widely known as "Gordy." On this Thanksgiving eve, we'll ask about what he's thankful for this season and what lies ahead for...
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Juggle Much Mr/Mrs Buy Here Pay Here Dealer???
Are you good at juggling??? We often say that BHPH operations have a lot of moving parts. How many are there exactly?! Join us LIVE Friday at 9e/8c as we recap a recent client conversation around the "juggling act"...
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Thanksgiving Theme: Gratitude & Humility
Tune in to The BHPH (Buy Here Pay Here) Morning Show with Jim & Michelle Rhoads to hear our "gratitude rant" as Michelle and I humbly express our thanks for all the support and cooperation we've enjoyed across the...
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Car Guy Coffee Time! Fellow Podcasters Lou Ramirez and Fred Lennartz Join
Fellow and seasoned podcasters Lou Ramirez and Fred Lennartz III join the BHPH Morning Show to talk car business, coffee and their legacy as "Certified Solutionaries."
Find the BHPH Morning Show LIVE on YouTube,...
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White Hat Weds: Let's Talk (Lack of) Finance Education for Consumers
Ever hear this one, dealers? "Can you get me in a car for $300 a month?" or "Can I get a car for $500 down?" Well, Michelle and I see the problem and we're taking steps to teach consumers (from a former dealer's...
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[POLL RESULTS] Could Digital/Off-site Delivery Become a Thing in BHPH?
Could digital/off-site delivery become a thing in BHPH? Is it already a thing? Are you missing the boat by only delivering at your dealership? Or will delivering through an all-digital process NEVER take hold in...
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How White Hat Dealers Handle Unhappy Customers (A Role Play Melodrama)
On "White Hat Wednesday," Jim (dealer) and Michelle (customer) demonstrate through role play how an experienced White Hat dealer would handle a frustrated or unhappy customer. Learning to use this approach can relieve...
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Guest Jeremy Beck - NIADA's VP of Dealer Development Joins to Talk Jalapeno Strips (and NIADA)
Join us LIVE as we chat with Jeremy Beck, VP of Dealer Development with NIADA. We'll get the latest on all things NIADA and compare notes on jalapeno strips! Who has the best fried jalapeno strips in Texas??? Tune in...
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What Do Your BHPH Customers REALLY Want? And Need?
What do BHPH customers truly need? And what do they want? Are we successfully differentiating between wants and needs? Is attempting to serve both a mistake? Does anyone really know the answer? In this broadcast,...
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