All Episodes
Episodes
BHPH Collections: Why All the Friction and Drama, Y'all?
Across the Buy Here Pay Here industry, we see far too much frustration and hostility. And in BHPH collections departments, morale is low and turnover is high. Why?! Where is the rub??? Join this White Hat Wednesday to...
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Is the Collections Department REALLY Performing Well??? The Top 2 Ways to Know
Many dealers struggle to know which numbers to watch when it comes to collections performance. Delinquency and recency don't tell the whole story. Today, we'll give you the best 2 numbers to watch for both near-term...
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Maggie Pugesek Talks About How to Make More Effective Collections Calls
Want your #bhph collectors to be more effective on the phone??? Tune in to this Friday episode for pro tips from expert trainer Maggie Pugesek (C&M Coaching). Learn the best ways to connect and collect!
Find the...
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White Hat Weds: Why Do Some BHPH Customers Lie (and Hide)?
Let’s look back on two Facebook polls pertaining to “customer honesty” and break down some of the reasons that customers sometimes choose to lie to BHPH collectors. Of course, we’ll offer some tips on how to improve...
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Collections Continues: When Is the Right Time to Order the Repo???
How can we know when it is time to pull the trigger on a repo? Beyond the legal requirements, what is an appropriate practice in this area? Join the broadcast LIVE at 11am EDT to hear how dealers can know with...
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Guest Bill Elizondo Joins to Share Ways Dealers Can “Save More BHPH Repos”
NIADA Senior 20-group moderator and seasoned trainer Bill Elizondo joins to discuss ways that dealers can prevent more accounts from landing on the repo list. We’ll also examine the costs associated with acquiring...
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White Hat Weds: In BHPH Collections, Is Kindness a Sign of Weakness?
Most have heard the expression “You can catch more flies with honey.” But is it true??? Doesn’t being “kind” just lead to customers expecting more and taking advantage? In this White Hat Wednesday episode, we’ll break...
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Tone-setting in Collections - Early Accountability With BHPH Payments
Previously, we’ve suggested adopting a "friendly but firm" approach to collections. In this episode, we’ll talk through ways to handle first-time defaults or requests for arrangements. Tune in to learn how setting the...
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NIADA Check-in: Meet New CEO Jeff Martin
Jeff Martin first appeared on the BHPH Morning Show in 2022, then as TxIADA’s Executive Director. Now, he returns as the CEO of the National Independent Auto Dealer’s Association. The June convention will certainly be...
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BHPH Collections - Taking Away the “Ignorance Factor”
Ever wonder if you and/or your BHPH collections department could have done more to avoid a repo and save a customer? If so, you wouldn’t be alone! Tune in to this White Hat Wednesday broadcast to learn the best way to...
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11 Collections Topics in May: #1 - Setting Up Customers for Success
Before handing a new BHPH buyer the keys to their financed vehicle, there are LOTS of things that can be done to set the customer up for long-term success in the collections department. In this first episode in May,...
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Jimmy Rambo (Spartan Financial) Explains the Importance of Collateral Recovery Rate (CRR)
Collateral Recovery Rate (CRR) is a number that just about everyone in BHPH looks to as a measure of portfolio yield/performance. Lenders use it. Bulk buyers likely factor it into their bid. Jimmy Rambo, Senior...
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