All Episodes
Episodes
Amanda "Bleepity-bleep" Butler-Sanchez & Hugo Sanchez Join as Guests
The always fun and colorful Amanda Butler-Sanchez joins today for a Friday "free-for-all" conversation along with her husband and business partner, Hugo Sanchez. Amanda and Hugo are CPAs, BHPH accounting consultants,...
View Episode
Ft Worth (TX) Dealer Jonathan Jauregui Joins for Miercoles de Sombrero Blanco (White Hat Wednesday)
Our friend and Ft Worth (TX) dealer joins to talk about how to best reach and serve the customer who speaks Spanish as their first language. We'll also hear how he came to be in the BHPH business and where he picked...
View Episode
Episode "Educate" in Jim's 9 E's of Effective Collecting
Today's E: EDUCATE - We'll talk about how to clearly communicate before, during, and after closing to promote success in collections. Tune in to hear our tips for how to use video to help customers understand your...
View Episode
Tim Lawrence Joins - We Talk Leasing and the LHPH Summit
Tim Lawrence, CEO of LHPH Capital, joins to share information about the LHPH Summit just around the corner - Sep 16 & 17 in San Diego. We also discuss key elements of leasing/LHPH and how they differ from BHPH.
View Episode
White Hat Wednesday: What Are "Squiggly Lines" in Buy Here Pay Here???
oday, we're LIVE talking straight lines versus squiggly lines. Black and white versus gray. Head versus heart. Systems and processes versus warm and fuzzies. It's time for Buy Here Pay Here dealers and their teams to...
View Episode
Dealers: Where is "your" company/DMS data stored and who holds the keys to it???
This question we posted in two private BHPH-specific Facebook groups (BHPH Success and BHPH Boardroom) struck a nerve, it seems. Today, Labor Day, we are going LIVE to explore this further and make suggestions about...
View Episode
What is the RIGHT pricing/markup strategy for Buy Here Pay Here?
As a BHPH dealer, should I price from cost? What should I include in my cost? How much term/contract length is too much? What is the best possible outcome for me and the customer?
View Episode
White Hat Wednesday: Could You Be "Knowingly" Delivering Problem Cars in BHPH???
Don't miss this one! We'll offer some important strategies to help with reducing heat cases and cut down on customers withholding payments. Some customers treating their car like a rental rather than a purchase?...
View Episode
Management Monday #5 "What Does Effective Management Look Like?"
n this final broadcast in the Management Monday series, Jim and Michelle will share how effective BHPH management appears through their well-traveled eyes. They'll also wrap up the series with clear tips on how to...
View Episode
Why Do Customers Pay Late??
Why Do Customers Pay Late??? Live Q&A with Emily DelTufo What does the research show about why customers pay late? What can be done in BHPH to reduce delinquencies? How are younger payers different, if at all?...
View Episode
White Hat Wednesday: Fundamental Truths About Successful Collections - Step #1
When it comes to BHPH collections, there are many schools of thought. We start today into the fundamental truths - the basic foundation on which to build all collections training and practices. We'll explain how to...
View Episode
Management Monday! #4 (of 5) - Initiatives and Delegation
Tune in to learn some very actionable tips on how to complete certain tasks and projects more successfully. Hear how to differentiate tasks from initiatives and ways to knock out one project after another! Manage your...
View Episode
