All Episodes
Episodes
Friday in BHPH: Lending Landscape, Feb Volume & March Forecast
On this Friday broadcast, we'll cover some of the industry chatter about the lending landscape - both first-hand and second-hand info. Then, we'll share what is known about February volume to date on this last day of...
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White Hat Weds: Pricing/Markup on Vehicle Service Contracts (Part 1)
In the comment section of this event, please locate the link to the Facebook post where we posed the question in BHPH Success on 2/25/25 about pricing a Vehicle Service Contract (VSC). Great feedback has prompted a...
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Friday: Studying the "Banked" Ratio
Let's go simple! In measuring BHPH and LHPH portfolio performance, we sometimes dive into some deep analysis. On this Friday episode, we'll zoom out and take a wide look at a number that is easy for everyone to pull...
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White Hat Wednesday: Bottling Trust
How do you sell and maintain trust with your customers.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am...
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Weds: Kristin Acosta Joins to Share Their Highly Successful Approach to BHPH Collections
Kristin Acosta, GM at Sorensen Auto Plaza in Iowa, returns to break down their approach to (and extraordinary success in) collections. Kristin last joined the Morning Show on January 10th as we reviewed their static...
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Friday: The True Cost of Repos (Profit & Cash Projections)
BHPH and LHPH dealers know that repos cost them in direct profit (the charge-off) and at least short-term cash flow (missed payments). Of course, there's the cash value of the repo itself to consider. How else does...
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Weds: Marketing at a High Level (Messaging, Tech, Etc)
Fractional CMO Casey Stanton joins this Wednesday episode to talk high-level marketing. What works, what doesn't and the latest tools and tech. Plus, we'll ask about how to craft the message to help BHPH & LHPH...
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Friday: Brainstorming Aftermath - Takeaways from the Mastermind
There were tons of numbers. And, there were questions from "front row" dealers and moderators. On this Friday broadcast, NC dealer Casey Litaker joins to discuss his takeaways from yesterday's virtual mastermind which...
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Attorney Allison Harrison on "What If My BHPH/LHPH Dealership Gets Sued?"
It happens. Folks sometimes believe they've been wronged. Businesses get sued on occasion. On this White Hat Wednesday, Ohio Attorney Allison Harrison with ALH Law Group joins to talk about how that process typically...
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Lead Conversion Rates with Dealer Guests Jack Carter (GA) and Ysmael Bouchard (FL)
Does anyone know what is a "good" lead conversion rate? What about "great?" Georgia dealer Jack Carter joins along with Florida dealer Ysmael Bouchard as we break down the available numbers and talk tips for getting...
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Weds: What We Know About Our BHPH/LHPH Customer Base
On this Wednesday, BHPH dealer Ken Yang joins to dicuss the things we know about the customers that we serve in this industry. What are some foundational common threads across every state in the union? What should new...
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2025 NIADA Objectives
Join us for a conversation with Jeff Martin, CEO of NIADA to discuss what the association is working on in 2025.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube,...
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