All Episodes
Episodes
White Hat Wednesday on "People-ing" and Where We Can Lose Customers
We're all customers. We all know how a business can make a memorable impression on us - good or bad. Yet, we rarely make time to look at the touchpoints in our own customer interactions, especially the early ones. On...
View Episode
Fri: BHPH Portfolio Analysis Template (FREE OFFER)
Tune in to get a better grasp of which numbers to track and how to analyze your own Buy Here Pay Here portfolio performance. We'll demonstrate on-screen how to complete the template to be provided to any who request...
View Episode
White Hat Weds: "It's Also Where You Say It"
We've heard the expression "It's not only WHAT you say, but HOW you say it." What about WHERE you say it??? On this White Hat Wednesday episode of the BHPH Morning Show, we'll break down the importance of the setting...
View Episode
Fri: Guest Steve Levine on "Counterpunch" Book Release
Attorney Steve Levine returns Friday to discuss his new book "Counterpunch: Compliance Strategies for Car Dealers." Of course, we'll also ask this automotive and legal specialist what is the latest from Capitol Hill...
View Episode
Blog Post: What AI Is Telling Your BHPH Customers
For a blog post, we asked DeepSeek to offer up "10 tips for poor credit consumers to know to improve their experience when shopping for auto financing." Wait 'til you hear #6!!! Tune into this White Hat Wednesday as...
View Episode
Friday: This Week's Buy Here Pay Here Dealer Chatter Across Social Media
It's been an interesting first week of March! Join this Friday broadcast as we recap observations from across the industry of BHPH/LHPH, including reaction to some spirited conversations from the Facebook groups.
Find...
View Episode
Weds: Ken Yang Joins to Announce the Launch of V8w (White Hat Way)
Announcing free-to-everyone V8w! The 'W' is for White Hat Way. Virtual meetings in our V8+ track, but available to dealers everywhere. Ken Yang, among the first of our coaches to earn a White Hat certification, joins...
View Episode
Friday in BHPH: Lending Landscape, Feb Volume & March Forecast
On this Friday broadcast, we'll cover some of the industry chatter about the lending landscape - both first-hand and second-hand info. Then, we'll share what is known about February volume to date on this last day of...
View Episode
White Hat Weds: Pricing/Markup on Vehicle Service Contracts (Part 1)
In the comment section of this event, please locate the link to the Facebook post where we posed the question in BHPH Success on 2/25/25 about pricing a Vehicle Service Contract (VSC). Great feedback has prompted a...
View Episode
Friday: Studying the "Banked" Ratio
Let's go simple! In measuring BHPH and LHPH portfolio performance, we sometimes dive into some deep analysis. On this Friday episode, we'll zoom out and take a wide look at a number that is easy for everyone to pull...
View Episode
White Hat Wednesday: Bottling Trust
How do you sell and maintain trust with your customers.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am...
View Episode
Weds: Kristin Acosta Joins to Share Their Highly Successful Approach to BHPH Collections
Kristin Acosta, GM at Sorensen Auto Plaza in Iowa, returns to break down their approach to (and extraordinary success in) collections. Kristin last joined the Morning Show on January 10th as we reviewed their static...
View Episode
