All Episodes
Episodes
Friday: The True Cost of Repos (Profit & Cash Projections)
BHPH and LHPH dealers know that repos cost them in direct profit (the charge-off) and at least short-term cash flow (missed payments). Of course, there's the cash value of the repo itself to consider. How else does...
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Weds: Marketing at a High Level (Messaging, Tech, Etc)
Fractional CMO Casey Stanton joins this Wednesday episode to talk high-level marketing. What works, what doesn't and the latest tools and tech. Plus, we'll ask about how to craft the message to help BHPH & LHPH...
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Friday: Brainstorming Aftermath - Takeaways from the Mastermind
There were tons of numbers. And, there were questions from "front row" dealers and moderators. On this Friday broadcast, NC dealer Casey Litaker joins to discuss his takeaways from yesterday's virtual mastermind which...
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Attorney Allison Harrison on "What If My BHPH/LHPH Dealership Gets Sued?"
It happens. Folks sometimes believe they've been wronged. Businesses get sued on occasion. On this White Hat Wednesday, Ohio Attorney Allison Harrison with ALH Law Group joins to talk about how that process typically...
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Lead Conversion Rates with Dealer Guests Jack Carter (GA) and Ysmael Bouchard (FL)
Does anyone know what is a "good" lead conversion rate? What about "great?" Georgia dealer Jack Carter joins along with Florida dealer Ysmael Bouchard as we break down the available numbers and talk tips for getting...
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Weds: What We Know About Our BHPH/LHPH Customer Base
On this Wednesday, BHPH dealer Ken Yang joins to dicuss the things we know about the customers that we serve in this industry. What are some foundational common threads across every state in the union? What should new...
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2025 NIADA Objectives
Join us for a conversation with Jeff Martin, CEO of NIADA to discuss what the association is working on in 2025.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube,...
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White Hat Weds: This Trait Makes for Better Leaders
Are you a good leader? What exactly does it take? Join this White Hat Wednesday as we play a 12-minute video from Simon Sinek and react to his TED Talk presentation of "Why good leaders make you feel safe." We're LIVE...
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Low Down Payments, Yet Solid Portfolio Performance! How?
A low down payment does NOT have to mean a bad outcome with the loan. So says Kristin Acosta, GM of Sorensen Auto Plaza in southwest Iowa. We can now say it, too. At White Hat Coaching, we analyzed 2,952 of their...
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White Hat Weds: Customer Is Driving Excessive Miles! Now What?
Customers driving the wheels off the vehicle they financed with you? Based on the Facebook threads alone, it happens a lot. What can be done? On this White Hat Wednesday episode, it won't come as a surprise that we're...
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Fri: Meet (Again) NIADA's New Director of Education, Brent Carmichael
Brent Carmichael starts his new role as NIADA's Director of Ed on Monday! After 19 years with NCM as a 20-group moderator, this well-traveled and widely-respected consultant and speaker is taking on something new. For...
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Jan 1, 2025: If You Could Solve 3 Problems in the BHPH Industry ...
Today is the start of a new year! On this White Hat Wednesday broadcast, we're "zooming out" to take a wide look at this important industry. From our unique vantage point, we'll be sharing the top 3 problems we see in...
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